Coronavirus Shipping Advice and Updates

Despatch Times

In order to support our staff in working from home as much as possible, we have reduced order despatch to once a week. This is also to limit the amount of strain placed on local and international delivery networks.

We are in the process of switching our economy services back to Royal Mail. This may result in a 1-2 day delay between your order being marked despatched and it being dropped off with the post office. This is a short term issue while we set up our collection service with Royal Mail, we thank you for your patience at this time.

Safety

RRB Staff members are now working mostly from home. We have limited staff to working alone when working from home is not possible. All staff have been briefed on hand-washing procedure and have been instructed to follow UK Government advice on social distancing strictly.

Shipping Costs

Our shipping costs remain mostly the same, with free delivery on UK orders over £100 and free delivery to international locations over £250. We have reduced Australian shipping slightly following last week's increase to reflect current courier costs.

UK Orders - Royal Mail / DPD

All Economy services will be shipped via Royal Mail as of 24th June 2020. Express services remain with DPD Next Day.

Royal Mail have maintained a good service throughout the Coronavirus Pandemic. Some locations are experiencing delays, depending on staffing levels locally. 

DPD's service remains extremely strong, with over 95% of Next Day parcels delivered successfully and on time.

European Orders - Royal Mail / DPD

Some economy shipments to European destinations will now be send via Royal Mail tracked services.

European deliveries are now happening as normal, with delays of up to 24 hours possible to most locations. As of May 4th We have been advised that ROI delivery addresses can be affected by delays of up to 72 hours.

Please check advice for your country here: DPD - Europe by Road Service Status

All Postcode restrictions across Europe have now been lifted.

US & Rest of World - Royal Mail / FedEx

Some economy services to the rest of the world will now be sent via Royal Mail International Track and Sign.

Deliveries to the US and the rest of the world are being shipped as normal, with most locations experiencing delays in transit. 

Please check your Country and Postcode here: FedEx Service News

 

If you are unable to find the information you need for your location from the above links, please email us with any concerns before placing your order.